FAQs
Curious Minds: Find the Answers You're Looking For!
1. What age range are Mason & Friends kits suitable for?
Our STEM kits are designed for children ages 8 and up. They offer exciting hands-on activities that encourage creativity and problem-solving.
2. Are Mason & Friends products safe for kids?
Yes! All of our products are made with non-toxic, eco-friendly materials. We ensure they meet the highest safety standards for children.
3. Do I need any special tools to assemble the kits?
No special tools are required. Our kits come with everything you need, and the instructions are simple and easy to follow.
4. Can I buy replacement parts if a piece goes missing?
Yes, we offer replacement parts for all of our kits. Just contact our customer service, and we'll help you get what you need.
5. Where do you ship?
At the moment, we ship to Canada and the USA. We are working on expanding our shipping options to other regions in the future.
6. Why is your product much cheaper than on Amazon?
Because Amazon is a platform where we pay higher fees, the prices there may be slightly higher. By purchasing directly from us, you're able to get the same quality products at a lower cost since we don’t have to cover those additional fees.
7. How long does it take to ship my order?
We process orders within 1-2 business days, and shipping times vary depending on your location. Most domestic orders arrive within 5-7 business days.
8. What is your return policy?
If you’re not satisfied with your purchase, you can return your item within 30 days for a full refund. Please ensure the product is unused and in its original packaging.
9. Do your kits come with instructions?
Yes, every kit comes with step-by-step instructions. We also offer video tutorials on our website for extra guidance.
10. Can these kits be used for school projects or homeschooling?
Absolutely! Our STEM kits are perfect for both educational environments and homeschooling, as they encourage learning through fun, hands-on experiences.
11. I am an educator. Do you offer discounts for classrooms or education programs?
Yes, we offer wholesale pricing for educational institutions and programs. Please contact us for more details on how to access special rates for bulk orders.
12. How can I apply a discount code to my order?
You can enter your discount code during the checkout process. Just type in the code, and the discount will be applied before you complete your purchase.
13. Do you offer classroom donations?
Yes, we occasionally offer classroom donations to support educational initiatives. Please reach out to us with more details about your program, and we'll let you know if we can assist with a donation.
14. How can I contact customer support?
You can reach us via email at support@masonandfriends.com or through the contact form on our website. We aim to respond within 24 hours.